Xc40 Responsible Gaming — Healthy & Safe Play Guide
Xc40 believes online entertainment should be enjoyed in a healthy and controlled way. This page provides guidance, resources and protective measures to help all Malaysian users play responsibly.
Xc40's commitment to responsible gaming
Xc40 takes a serious and ongoing approach to responsible gaming. We believe every user deserves to enjoy entertainment in a safe, pressure-free environment — with full control in their own hands.
The xc40 platform is built with integrated safety features that help Malaysian users better manage their time and money. We never encourage users to play beyond their means, and we provide a range of tools to help users stay in control.
Gaming is meant to be fun. When it starts putting pressure on your daily life, relationships or finances, it's time to step back and seek the right support. xc40 is always here to help users make informed decisions.
How to recognise risky gaming behaviour
Constantly thinking about gaming even when you're doing something else, feeling restless or irritable when you're not playing, or lying to loved ones about your gaming activity — these are signs that should be taken seriously.
Borrowing money to play, dipping into savings or funds set aside for daily essentials, or chasing losses by continuing to play — these are clear signs that gaming has become a problem requiring immediate attention.
Neglecting work, family or social responsibilities to play, spending less time with loved ones, or losing interest in hobbies and activities you once enjoyed — these are signs that need to be addressed promptly.
How to set healthy time and budget limits
Session Time Limit
Set a clear time limit before you start playing. Decide how long you'll play and stick to it. Use reminders or a timer on your smartphone to help. xc40 recommends that users take a break after every one to two hours of continuous play.
Avoid playing late at night or when you're feeling tired, stressed or emotionally vulnerable. Decisions made in an unstable emotional state often lead to regret.
Budget Limit
Set a maximum amount (in MYR) that you are comfortable spending over a given period — whether daily, weekly or monthly. Think of this as an entertainment cost, not an investment or a way to earn income.
Once you reach your budget limit, stop playing regardless of how the session is going. Never try to chase losses — it almost always leads to losing even more.
Self-control tools available to xc40 users
Xc40 provides several self-control tools that users can access at any time through their account or by reaching out to our support team:
- Deposit Limit — You can set daily, weekly or monthly deposit limits to control how much money goes into your account. Limits can be lowered at any time, but increasing them requires a cooling-off period to protect you.
- Cooling-Off Period — If you feel you need a break from the platform, you can request a temporary suspension. During this period, your account will be frozen and you will not be able to log in or carry out any transactions.
- Self-Exclusion — For users who feel gaming has become a serious problem, a long-term self-exclusion option is available. This will close your access to the xc40 platform for an extended period. Contact our support team at [email protected] to get help activating this feature.
Minor Protection
The xc40 platform is strictly limited to users aged 18 and above. We conduct age verification during registration and reserve the right to request proof of identity documents at any time.
To parents and guardians: If you are concerned that a child or teenager in your care may be accessing online gaming platforms, we recommend using parental control software on shared devices. Keep your login credentials secure and do not share them with anyone, including younger family members.
Any account found to be used by a minor will be closed immediately and all balances will be frozen pending investigation.
Maintaining a healthy life balance
Online gaming is just one of many forms of entertainment available. xc40 encourages users to maintain a healthy balance between gaming and other important aspects of life:
- Spend quality time with family and friends.
- Keep up with other hobbies and offline activities you enjoy.
- Take care of your physical and mental wellbeing — get enough rest, eat a balanced diet and exercise regularly.
- Don't let gaming interfere with your professional obligations or family responsibilities.
If you or someone you know needs professional help with gambling addiction, please seek support from a mental health professional or a relevant organisation reachable in Malaysia. Contact us at FAQ for more information.
Need help or have questions about account controls?
The xc40 team is here to help. Visit our FAQ page for more information, or contact us directly to activate any self-protection features.